Withdrawal Policy
Last updated: June 2026. This policy sets out the rules and timelines for withdrawal requests from Caspero accounts. For financial intelligence context see https://www.austrac.gov.au.
Eligibility to Withdraw
Withdrawals require completed KYC verification, no active unfulfilled bonus wagering requirements, and a minimum threshold met for the chosen method.
Identity Verification Requirement
KYC verification is mandatory at first withdrawal request or upon reaching AUD 5,000 in cumulative transactions, whichever comes first. Submitting clear documentation in advance avoids delays.
Processing Timelines
Cryptocurrency withdrawals (BTC, USDT, LTC) process the fastest, typically completing within minutes of approval. PayID and e-wallet withdrawals are generally processed within hours. Processing speed depends on whether verification is already complete.
Credit Card Withdrawals
Credit card withdrawals are not available to Australian punters, consistent with the June prohibition on credit card gambling transactions.
Fees
Caspero does not charge internal withdrawal fees. Cryptocurrency network fees apply separately on the blockchain side.
Compliance Reviews
All withdrawal requests undergo a compliance review confirming KYC status and AML adherence before funds are released, typically within 24 hours for verified accounts.
Disputes
If a withdrawal is declined or delayed, contact support via live chat or email with the relevant transaction reference.
